Terms and Conditions
RELEVANT DATA
It is a necessary requirement for the purchase of the products offered on this site, that you read and accept the following Terms and Conditions below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use herein. All products that are offered by our website may be created, charged, shipped or presented by a third party website and in such case would be subject to their own Terms and Conditions.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of product stock and availability, validation of the payment method, validation of the invoice and compliance with the conditions required by the selected payment method. In some cases an email verification may be required.
The prices of the products offered in this Online Store are valid only for purchases made on this website.
LICENSE
GARDENSTORE, S.L. through its website grants a license for users to use the products that are sold on this website according to the Terms and Conditions described in this document.
PROPERTY
You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.
ANTI-FRAUD CHECK
The customer’s purchase may be postponed for anti-fraud checking. It may also be suspended for a longer period of time for further investigation to avoid fraudulent transactions.
PRIVACY
The user accepts that all his personal data will be fully transferred to SEQURA from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties who had to access the files for the proper completion of the contract.
Jardinartificial.es guarantees that the personal information you submit has the necessary security. The data entered by user or in the case of requiring a validation of orders will not be given to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
GARDENSTORE, S.L. reserves the right to change or modify these terms without notice.
PRODUCTS
Artificial turf models and accessories may vary in texture, composition, color, dimensions and shape for different games or seasons.
SHIPPING
The delivery time for orders is between 5 to 7 working days in the peninsula. Shipping to the Balearic Islands, Canary Islands and Portugal is 5 to 10 working days. This period may be extended for reasons beyond Artificial Garden. In any case, we will always contact the customer to find a solution.
In case of requesting to the transport agency to postpone the delivery date of the order, a storage surcharge may be generated, to be borne by the customer.
The shipping costs for orders to the peninsula are 9,95€ (VAT included) for orders under 190€ (VAT included). The price to all the Balearic Islands is 75 € (VAT included), while for the Canary Islands, Ceuta and Melilla is 120 € (VAT included), regardless of the amount of the order. Shipments to Portugal have a fixed price of 75 € (VAT included). The transport is up to street level.
For sample shipments, the first one will be free to all peninsular Spain, the following ones will have a cost of 5,95€. For shipments to Ceuta, Melilla and the Balearic Islands, a cost of 15€ applies. We do not ship to the Canary Islands. Shipments to Portugal have a cost of 15€.
INCIDENTS, RETURNS AND REFUNDS
The consumer and user must report the lack of nonconformity within two days of becoming aware of it.
If the goods arrive in poor condition, it is mandatory that the consumer signed the delivery note of the carrier indicating the problem found and notify Artificial Garden within a maximum period of 24 hours. We can not accept claims that do not appear on the delivery note the breakage or damage to the material.
The consumer has the right of withdrawal within 14 calendar days from receipt of the product. The consumer will be responsible for the return postage, (60 € + VAT) on the other hand the product must be returned with its original packaging and in perfect condition, otherwise the product could suffer a devaluation.
It will not be possible to claim incidents derived from transport or product returns, if the product has been manipulated or installed.
Requests for return of goods and communication of incidents arising from transport or any other kind, should be made by mail to the address incidencias@jardinartificial.es, which must be indicated in the subject, your order number and type of incident.
Orders placed with the cutting and handling add-on are non-returnable.
Once the goods have been received and found to be defective or wrong, we will proceed to the economic return or replacement of the defective item(s).
(The minimum purchase age must be 18 years old).
